paulacecilia.com is committed to the quality of its products. If you are not satisfied with an item purchased directly from paulacecilia.com, you may return it under the following circumstances:
Non-Defective Returns
Products must be returned in re-salable condition.
Items may be returned for a full refund within 90 days of the date of purchase.
The minimum value of items returned must be $15.
The customer is responsible for shipping costs associated with product returns (a trackable shipping method is recommended to ensure your return is received).
Please reference the host order number and/or purchase order number on the packing slip or shipping label to ensure that the credit is properly credited.
Please allow 30 days for us to process your return and issue a credit.
Defective Returns
If your product is damaged upon receipt or is defective within the applicable warranty period, paulacecilia.com will repair or replace (at our option) your product free of charge.
Items may be returned for a full refund within 90 days of the date of purchase.
The customer is responsible for initial shipping costs associated with product returns (a trackable shipping method is recommended to ensure your return is received). Shipping charges will be refunded if the product is found damaged upon receipt or is defective within the applicable warranty period.
Please reference the host order number and/or purchase order number on the packing slip or shipping label to ensure the credit is properly applied.
If the returned item is found to be defective and the item is not repaired or replaced, please allow us 30 days to process your return and issue a credit.